Privacy Policy

# Privacy Policy **Wasl Assist – Privacy Policy** **Last updated:** February 6, 2025 Wasl Assist ("we", "our", "the service") is a WhatsApp message assistance tool provided by Connect Wasl. This Privacy Policy explains how we collect, use, and protect information when businesses use Wasl Assist in connection with WhatsApp. --- ## 1. Information We Collect When a business connects its WhatsApp account to Wasl Assist, we may process the following information: - WhatsApp messages sent **to** the business - WhatsApp messages sent **from** the business - Business profile information (such as business name and phone number) - Message metadata (timestamps, message status) - Content provided by the business for reply assistance (for example FAQs or uploaded reference material) We do **not** collect personal data for advertising purposes. --- ## 2. How We Use Information Information is used solely to: - Assist business owners in managing and responding to WhatsApp messages - Suggest or send replies based on business-defined rules (such as working hours or frequently asked questions) - Improve message handling reliability and service performance Messages are processed **only in response to inbound customer messages**. --- ## 3. Control Over Messages - Business owners remain in full control of their WhatsApp conversations at all times - Message assistance can be paused or disabled by the business owner - Business owners are responsible for reviewing and managing outgoing messages Wasl Assist does not impersonate humans or send unsolicited messages. --- ## 4. Data Sharing We do **not** sell or rent user data. Information may be shared only with: - WhatsApp (Meta Platforms, Inc.) as required to deliver messages - Infrastructure providers used to operate the service securely --- ## 5. Data Retention Message data is retained only for as long as necessary to provide the service or as required by law. Businesses may request deletion of their data at any time. --- ## 6. Data Security We apply reasonable technical and organizational measures to protect data from unauthorized access, loss, or misuse. --- ## 7. Your Rights Business owners may: - Request access to their data - Request correction or deletion of their data - Disable the service at any time Requests can be sent to: 📧 info@connectwasl.com --- ## 8. Contact If you have questions about this Privacy Policy, contact: **Connect Wasl** 📧 info@connectwasl.com